FAQ
How do I contact the Mandarich Law Group?
Please call us at 855.441.5983, Monday through Friday between the hours of 7:00 AM and 7:00 PM CST. Additionally, you may contact us via email at info@mandarichlaw.com. You can also fill out our contact form.
How do I find my file number?
Your file number is listed on the letter you received from us. It’s a 6-or7-digit number. If you need help finding it, please reach out to us via phone, mail, or email.
How do I update my contact information?
If you need to update your contact information or your contact preferences, please reach out to us via phone, mail, or email.
How do I pay my outstanding debt?
There are many ways to pay your outstanding balance. To make a payment online, please visit our payment portal. If you prefer to speak to a representative, please call our toll-free phone number 855.441.5983. You may also mail a check to the address listed on the Contact Us page. Please make your check payable to Mandarich Law Group, LLP and include the file number assigned to your account. If you prefer to correspond via email, please email us at info@mandarichlaw.com.
How do I dispute my account?
You can call or write to us to dispute all or part of your debt. We also accept disputes electronically at info@mandarichlaw.com.
What payment methods do you accept?
We accept cash, checks, cashier’s checks, money orders, bank wires and checks-by-phone.
What is a Creditor? Who is a Debtor?
A Creditor is an individual or company to whom a debt is owed. The term Creditor, depending on usage, may refer to an originator of credit, such as a bank or credit card issuer, OR a subsequent purchaser of a credit obligation. A Debtor is an individual or company that accepted credit and owes money in connection with that credit.
What if I don’t recognize the name of your client? Who is the Original Creditor?
An Original Creditor is the originator of your loan or credit – such as a bank, credit card issuer, or lending company. Original Creditors often sell defaulted credit accounts to a Debt Buyer, who then becomes the Current Creditor. For this reason, you may not recognize the name of the Current Creditor if different from the Original Creditor. Our firm represents both Original Creditors and Debt Buyers.
What if I’m unable to pay my debt right now? Can I pay over time?
Our goal is to help find agreeable repayment solutions for you and our creditor clients. If you can’t pay your debt in full, you may have an option to set up a payment plan. Please log in to your account on our payment portal to view your account or call us to speak with one of our representatives.
Why are process servers or Sheriff officers coming to my home?
If we file a lawsuit against you, we hire the local Sheriff’s office or a process server to serve you with the lawsuit. Even if a lawsuit has been filed, it is not too late to resolve the account. Please contact us to arrange a settlement or other payment solution.
What should I do if I’ve entered a settlement with you, but I haven’t made any payments?
We understand you have unique circumstances and respect your challenges. We strongly encourage you to reach out to us to find out the status of your account.
Do you offer legal advice to debtors?
No. We represent creditors and cannot advise you regarding your legal rights.
You contacted my family member about a debt that they owe. Can I act on their behalf to resolve this matter?
Yes. But we will need advance authorization from your family member before we can speak to you about the account.
Is it too late to resolve my debt if there is a judgment against me?
No. We help debtors resolve accounts even after a judgment has been entered. Please contact us to arrange a settlement or other payment solution.
If I borrowed money through my business, will you pursue the business or its owner(s)?
We may pursue collection from any liable party pursuant to the agreed credit terms, which may include the business and any guarantors.